Refund & Cancellation Policy

Purchases are final

All purchases are final — we don't offer refunds on plans or credits. That covers monthly and yearly plans, upgrades and credit packs. Start on the free plan or a free trial to try everything before you pay. Nothing here limits rights you have under the consumer law where you live.

Free trials

• Trials of paid plans need a card on file. You won't be charged until the trial ends.
• Cancel any time before the trial ends and you won't be charged at all.
• There's one trial per person and per card.

Renewals

• Plans renew automatically at the end of each month or year, using the card on file.
• Plans renew automatically. Cancel at least 24 hours before your renewal date to avoid the next charge.
• We email you about failed payments so you can update your card before anything is paused.

How to cancel

1. Open Billing in the app.
2. Choose Cancel subscription. We'll ask why you're leaving — it helps us improve — and may show an offer. You can skip both.
3. Confirm. You keep your plan and its credits until the end of the period you already paid for, then move to the free plan.

Your videos, projects and library stay in your account after you cancel. Delete your account separately if you want them removed.

Credits

• Credits are charged when AI work starts. If that work fails, the credits go back to your balance automatically.
• Plan credits refill each month and don't roll over. Credit packs don't expire while your account exists.
• Credits have no cash value and can't be exchanged, transferred or refunded.
• Rendering videos is free and never uses credits.

Changing plans

Upgrades apply immediately and are prorated. Downgrades credit the unused time towards your next invoice instead of refunding it to your card.

Charges you don't recognise

Please email [email protected] before opening a dispute with your bank — we can usually explain or fix it the same day. Disputed accounts may be paused while the dispute is open.

See also our Terms of Service and pricing.